Shipping policy
Last updated: July 27, 2026
Thank you for shopping with Cala Homes. This page explains how we pack, ship, and deliver your order, so you know what to expect once you check out.
Processing Time
Every order is packed by hand, since most of our dinnerware, teaware, and glassware needs extra padding to travel safely. Please allow 1 to 3 business days for your order to be processed before it ships. Orders placed on weekends or holidays are processed on the next business day.
During sale periods or the holiday season, processing may take a little longer. If that happens, we will let you know by email.
Shipping Rates and Delivery Times
Shipping costs are calculated at checkout based on your delivery address and the weight of your order. We currently ship across Canada, with the following estimated delivery windows once an order has shipped:
- Standard shipping: 4 to 8 business days
- Express shipping: 2 to 4 business days
Delivery times are estimates from our carriers and are not guaranteed. Remote areas, rural addresses, and northern communities may take longer.
If we ship to the United States or internationally, delivery times, customs charges, and duties will vary by country. Any customs fees or import taxes charged at the border are the responsibility of the customer and are not included in our shipping charges.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. Please allow 24 to 48 hours for tracking information to update after you receive this email.
Fragile Items
Many of our pieces are handmade in stoneware, porcelain, or glass. We pack every order with care using protective wrapping and sturdy boxing to reduce the risk of breakage in transit. Even so, accidents can happen during shipping. If your order arrives damaged, please see our Return Policy for what to do next.
Incorrect Address
Please double-check your shipping address before completing your order. We are not responsible for orders delivered to an incorrect or incomplete address entered at checkout. If you notice an error shortly after placing your order, contact us right away at info@thecalahomes.com and we will try to correct it before the order ships. Once an order has shipped, we are unable to change the delivery address.
Lost or Delayed Packages
If your tracking shows that a package is delayed, lost, or stuck in transit, please contact us. We will work with the shipping carrier to locate your order or arrange a resolution. We ask that you reach out within 30 days of the expected delivery date so we can investigate while the shipment is still traceable.
Split Shipments
If your order includes items that ship from different locations or become available at different times, you may receive your order in more than one package. You will not be charged extra shipping for this.
Questions
If you have any questions about shipping, reach out to us at info@thecalahomes.com and we will be happy to help.