Privacy policy

Last updated: July 27, 2026

Cala Homes ("we," "us," or "our") operates thecalahomes.com. This policy explains what personal information we collect, why we collect it, and how we protect it. We follow the privacy principles set out under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

By using our website or placing an order with us, you agree to the collection and use of information in the way described in this policy.

Information We Collect

When you browse our store or place an order, we may collect:

  • Contact details — your name, email address, phone number, shipping address, and billing address
  • Order details — the products you purchase, order value, and order history
  • Payment information — processed securely through our payment provider. We do not store your full credit card number on our own servers
  • Device and browsing information — your IP address, browser type, device type, and how you interact with our site, collected automatically through cookies and similar technology
  • Communications — any messages you send us, such as customer service emails or reviews

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including shipping and returns
  • Communicate with you about your order, such as confirmations and shipping updates
  • Respond to customer service questions
  • Send marketing emails or promotions, only if you have opted in, in line with Canada's Anti-Spam Legislation (CASL)
  • Improve our website, products, and customer experience
  • Detect and prevent fraud or unauthorized use of our site

Cookies

Our store uses cookies, which are small text files placed on your device, to keep items in your cart, remember your preferences, and understand how visitors use our site. You can choose to disable cookies through your browser settings, though some parts of our site may not work as well if you do.

Sharing Your Information

We do not sell your personal information. We share information only with trusted service providers who help us run our store, including:

  • Our e-commerce platform (Shopify), which hosts our store and processes orders
  • Payment processors, to securely handle transactions
  • Shipping carriers, to deliver your order
  • Email and marketing platforms, if you have opted in to receive communications from us

These providers are only given the information they need to perform their service and are required to keep it secure. We may also share information if required by law, such as to comply with a legal request.

Data Retention

We keep your personal information for as long as needed to fulfill the purposes described in this policy, including to meet our legal, accounting, and reporting requirements. Order records are typically kept for several years to support returns, warranty claims, and tax record-keeping.

Your Rights

You have the right to:

  • Ask what personal information we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete your personal information, subject to any legal requirement to keep certain records
  • Withdraw consent to marketing emails at any time by using the unsubscribe link in any email we send

To make any of these requests, contact us at info@thecalahomes.com.

Children's Privacy

Our store is not directed at children, and we do not knowingly collect personal information from anyone under the age of 13. If you believe a child has provided us with personal information, please contact us and we will remove it.

Security

We take reasonable steps to protect your personal information from loss, misuse, and unauthorized access. This includes using secure connections (SSL encryption) on our website and working with payment providers who meet industry security standards. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of other sites. We encourage you to read the privacy policy of any website you visit.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page occasionally.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, contact us at:

Email: info@thecalahomes.com
Business: Cala Homes